How to delete the account
Option 1 — In the app (immediate)
- Open the CarHelp app and sign in.
- Go to the Profile tab.
- Tap Data and account.
- Tap Delete account and confirm.
The account and data are deleted immediately and you are signed out.
Option 2 — By email (without access to the app)
Send an email to support@carhelp.pt, from the account’s email address, with the subject “Delete CarHelp account”. We delete the account and reply to confirm within 30 days at most.
What is deleted
- Your account (name, email, ID and profile photo).
- The cars you are the sole owner of, with their maintenance history, invoices, reminders and photos.
- All checks (quotes, dashboard lights, sounds, OBD codes, symptoms) and the associated photos and recordings.
- The chat with the assistant, notifications and sharing requests sent and received.
- The files saved in your cloud storage folder.
What is kept, and for how long
- Shared cars: if you shared a car with another account, that car is not deleted; it passes to the other member and your account is removed from it. That car’s data continues to belong to the new owner.
- Support messages you sent us: kept for as long as needed to handle the request and meet legal obligations.
- Technical copies and logs in providers’ systems (for example, security logs): may remain for a limited period until they are deleted automatically.
- Purchases: the subscription record stays in your Google Play account, managed by Google, and is not affected by this deletion. Deleting your CarHelp account does not cancel the subscription: cancel it in Play Store › Payments & subscriptions.
Before deleting
If you want to keep a copy, export it in Profile › Data and account (backup and PDF report). Deletion cannot be undone.
Any questions about this page?